Last Updated June 2, 2023
INFORMATION WE COLLECT
We may collect a variety of Personal Information from or about you or your devices from various sources, as described below.
A. Information You Provide to Us
Registration and Account Information. When you sign up for an account or register to use our Services, we will ask you for your Personal Information to create your account, including your email address, password, and organization name
Video Content. We will collect the Personal Information that is included in any video content you provide or otherwise make available to us in connection with your use of our Services.
Communications. If you contact us directly, we may receive other Personal Information about you. For example, when you contact us to learn more about Lumeo via our website, we will receive your name, email address, job title, and any Personal Information you include in the contents of your message. If you subscribe to our newsletter, we will collect your email address. When we send you emails, we may track whether you open them to learn how to deliver a better customer experience and to improve our Services.
Careers. If you decide to apply for a job with us, you may submit your contact information and your resume online. We will collect the information you choose to provide on your resume or application, such as your education and employment experience. You may also apply through a third-party service such as LinkedIn. If you do so, we will collect any information you make available to us via such third-party platform.
B. Information We Collect When You Use Our Services
Location Information. When you use our Services, we may receive your location information (for example, your IP address may indicate your general geographic region).
Device Information. We may receive information about the device and software you use to access our Services, such as internet protocol (IP) address, operating system version, phone carrier and manufacturer, application installations, device identifiers, mobile advertising identifiers, and push notification tokens.
Usage Information. To help us understand how you use our Services and to help us improve them, we automatically receive information about your interactions with our Services, like the pages or other content you view and the dates and times of your visits.
Used for billing (stripe.com – https://stripe.com/cookie-settings)
Use for authentication (stripe.com – https://stripe.com/cookie-settings)
Used for interactive chat sessions (intercom.com- https://www.intercom.com/legal/cookie-policy)
Used for interactive chat sessions id (intercom.com- https://www.intercom.com/legal/cookie-policy)
Hubspot tracking (https://knowledge.hubspot.com/privacy-and-consent/what-cookies-does-hubspot-set-in-a-visitor-s-browser)
URL of the visitor’s original referrer, if any. (Lucky Orange- https://help.luckyorange.com/article/173-what-cookies-does-lucky-orange-set)
Please review your web browser’s “Help” file to learn the proper way to modify your cookie settings. Please note that if you delete or choose not to accept cookies from our Services, you may not be able to utilize the features of our Services to its fullest potential. You can find more information about your rights and choices, and how to block the use of certain Cookies in the section Your Rights and Choices below.
C. Information We Receive from Third Parties
Third Parties. We may receive additional Personal Information about you from third parties such as data or marketing partners and combine it with other information we have about you. If you choose to submit information to social media websites operated by us, such as Facebook or Twitter, we may receive Personal Information about you, including your profile information and your use of the third-party account. If you wish to limit the Personal Information available to us from third-party services, you should visit the privacy settings of your third-party accounts to learn about your options.
HOW WE USE THE INFORMATION WE COLLECT
We use the Personal Information we collect:
LEGAL BASES FOR PROCESSING EUROPEAN INFORMATION
If you are located in the European Economic Area (“EEA”) or the United Kingdom (“UK”), we only process your Personal Information when we have a valid “legal basis,” including as set forth below.
HOW WE SHARE THE INFORMATION WE COLLECT
Vendors and Service Providers. We may share any information we receive with vendors and service providers retained in connection with the provision of our Services.
Marketing. We do not rent, sell, or share information about you with nonaffiliated companies for their direct marketing purposes unless we have your permission.
Analytics Partners. We use analytics services such as Google Analytics to collect and process certain analytics data. These services may also collect information about your use of other websites, apps, and online resources. You can learn about Google’s practices by going to https://www.google.com/policies/privacy/partners/, and opt-out of them by downloading the Google Analytics opt-out browser add-on, available at https://tools.google.com/dlpage/gaoptout.
As Required by Law and Similar Disclosures. We may access, preserve, and disclose your Personal Information if we believe doing so is required or appropriate to: (a) comply with law enforcement requests and legal process, such as a court order or subpoena; (b) respond to your requests; or (c) protect your, our, or others’ rights, property, or safety. For the avoidance of doubt, the disclosure of your Personal Information may occur if you post any objectionable content on or through our Services.
Merger, Sale, or Other Asset Transfers. We may disclose and transfer your Personal Information to service providers, advisors, potential transactional partners, or other third parties in connection with the consideration, negotiation, or completion of a corporate transaction in which we are acquired by or merged with another company, or we sell, liquidate, or transfer all or a portion of our business or assets.
Consent. We may also disclose Personal Information from or about you or your devices with your permission.
YOUR RIGHTS AND CHOICES
Marketing Communications. You can unsubscribe from our promotional emails via the link provided in the emails. Even if you opt out of receiving promotional messages from us, you will continue to receive administrative messages from us.
Do Not Track. There is no accepted standard on how to respond to Do Not Track signals, and we do not respond to such signals.
Your European Privacy Rights. If you are located in the EEA or the UK, you have additional rights described below.
If you choose not to provide us with information we collect, some features of our Services may not work as intended.
When you request that we do so, we take measures to delete your Personal Information or keep it in a form that does not permit identifying you when this information is no longer necessary for the purposes for which we process it, unless we are required by law to keep this information for a longer period. When we process Personal Information for our own purposes, we determine the retention period taking into account various criteria, such as the type of services provided to you, the nature and length of our relationship with you, possible re-enrollment with our Services, the impact on our Services we provide to you if we delete some information from or about you, and mandatory retention periods provided by law and the statute of limitations.
We make reasonable efforts to protect your Personal Information by using physical and electronic safeguards designed to improve the security of the Personal Information we maintain. As our Services are hosted electronically, however, we can make no guarantees as to the security or privacy of your Personal Information.
INTERNATIONAL USERS AND VISITORS
Our Services are hosted in the United States (“U.S.”) and intended for customers and visitors located within the U.S. If you choose to use our Services from the EEA, the UK, or other regions of the world with laws governing data collection and use that may differ from U.S. law, then please note that you are transferring your Personal Information outside of those regions to the U.S. for storage and processing. We may transfer Personal Information from the EEA or the UK to the U.S. and other third countries based on European Commission-approved or UK Government-approved Standard Contractual Clauses, or otherwise in accordance with applicable data protection laws. Also, we may transfer your data from the U.S. to other countries or regions in connection with storage and processing of data, fulfilling your requests, and operating our Services. By providing any information, including Personal Information, on or to our Services, you consent to such transfer, storage, and processing.
If you have any questions, comments, or concerns about our processing activities, please email us at [email protected].
66 Franklin St. Ste. 300
Oakland, CA 94607
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